Teaching mental health providers how to navigate the managed care industry and increase cash flow


Knowing When to Fire a Client

Posted by on Jul 8, 2013 in Client, Coaching, Fire, No | 0 comments

A business thrives on attracting and maintaining clients. But every once in awhile, you come across a bad client. You know the one. Never satisfied. Never listens. Pays late or not at all. Don’t get me wrong. As much as possible keep the customer happy. But there are times when you and the client are not a good fit. That’s ok. If you have a quality product or service, then there will be other clients who will appreciate your work. So don’t get into a tug of war with a client who is not right for you. Let them go. But also give a referral to someone who may better suit their needs. That’s just good customer service. In the meantime, here are a 3 signs that will let you know it may be time to fire a client.

1. They are overly rude or critical: Even though they are coming to you for a product or service, you are still a human being, not a doormat. However, never be rude in return. You are a professional. Be very polite and say, “I’m sorry, but I don’t think I can continue to assist you. I wish you well.”

2. They show a lack of commitment: Lack of commitment can include being habitually late or showing up unprepared to conduct business. This is especially true if you work in the services industry. Time is money. Your time is valuable. Don’t waste it on someone who is not putting in the same effort you are.

3. They pay late or not at all: You’re in the business of making money. If your client isn’t paying you, why are they your client? You have bills, too. If a check bounces, never take another one from that client unless it’s a cashier’s check.

Remember: you are not for every client and not every client is for you. Don’t be ashamed to walk away. But walk away the right way. Always remain professional, and if possible, refer to another provider. Until next time!

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